At HorsyHosting, we want to ensure your satisfaction with our services. If you are not completely satisfied with your purchase, we offer a refund according to the terms outlined in this Refund Policy.
1. Eligibility for Refund
To be eligible for a refund, you must meet the following conditions:
- You have purchased hosting services directly from HorsyHosting.
- Your request for a refund is made within the specified refund period.
2. Refund Period
The refund period may vary based on the type of hosting service you have purchased. The refund period is generally specified on our website at the time of purchase. Please refer to the specific terms associated with your hosting plan.
3. Refund Process
To request a refund, please contact our customer support team at support@horsyhosting.com. We will guide you through the refund process and may require additional information to process your request.
4. Non-Refundable Items
Please note that certain items are non-refundable. These may include, but are not limited to:
- Domain registration fees.
- Setup fees.
- Any other items or services explicitly marked as non-refundable at the time of purchase.
5. Refund Methods
Refunds will typically be processed using the same payment method you used for the initial purchase. Please allow up to 24 to 48 hrs for the refund to be processed.
6. Exceptions
We reserve the right to refuse a refund request if we believe that it is not in accordance with our Refund Policy or if there is evidence of misuse of our services.
7. Changes to this Refund Policy
We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on our website.
8. Contact Information
If you have any questions or concerns regarding this Refund Policy, please contact us at support@horsyhosting.com.